The Rise of Business Process Outsourcing

As lean operations and the outsourcing of services becomes an onward going trend in alignment to a post-pandemic world, many businesses are beginning to look at reducing back-end costs by streamlining several processes into one, or by outsourcing them to companies specialised in these services to reduce costs and to remain competitive in the market. For example, certain departments like administration, planning and rostering, logistics support, and human resources require the allocation of time and resources which could dilute an organisation’s competency.

One such popular service which stemmed from manufacturing services is now widely known as Business Process Outsourcing (BPO). BPO is a method of subcontracting various operations to external specialised organisations either within or outside of the country. Statistics have shown that BPO has been on a consistent increase. In 2017, these services reflected a USD$12 billion increase in that year alone.

Through BPO, organisations can reap several benefits such as greater operational flexibility, more time and resources for focus, and increased efficiency and productivity, all of which leads to industrial competence. These benefits fit well for both SMEs and MNCs, as differing organisations can achieve different gains depending on their demand.

In ALG, our quality system certified BPO Service has been delivered to multiple organisations so that they can benefit with high quality and cost-effective solutions from anywhere on the globe. This includes the rostering for flight and maintenance operations of world-leading organisations, providing them with up to 50% cost savings. Click here to read more on our Business Process Outsourcing Services!